| It is easy to order products from the Bigfoot
Entertainment online store - all you need is a valid Mastercard or Visa credit card and 5 minutes to
spare. If you have any questions, you can refer to this help section, post a question to our message
board or contact us by email. |
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| When you find a product you want to buy, click on the
'Buy now' button to place it in the shopping cart. Here you can view
your shopping cart, update the details of your purchase, continue to shop or proceed directly to the
checkout area to pay for the items. |
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| When you reach the checkout area, complete the shipping
details form giving the address of where you would like the goods to be sent. When you complete the
destination address, proceed to the confirmation page to review and edit the details of your shipping
information and purchases. |
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| The final amount of your purchases including shipping
fees will appear in the confirmation page, and the total amount of your purchases will calculated
automatically. |
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| When you click on the 'Proceed' button, details of your order will be passed to our distribution
centre in Hong Kong and you will enter the WorldPay site to finalize the transaction. Complete the billing information form
to verify your personal information and credit card details. |
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| Please note that Bigfoot Entertainment
can only accept Mastercard or Visa credit card payment. All credit card transactions occur in the
secure and trusted WorldPay
site to protect you from any loss, misuse, or alteration of information collected. |
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| When you complete and review the billing form, click to
submit your order. For first time purchasers, your credit card details will be verified and
confirmation emailed to you when complete. From this point, your order will be processed and you can
expect delivery via UPS or Hong Kong Speedpost in 7-21 days depending on your location and order. |
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| CHECKING OUT |
| When you have finished shopping at the Bigfoot
Entertainment Online Store and you want to proceed to Checkout, you must click on your shopping cart
to review and confirm the details of your purchases before continuing to Checkout. |
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| You will be able to add, delete or remove items from
your cart and change the shipping and delivery details. If your information is correct you must click
the 'Proceed' button to continue with the payment process. |
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| Once the transaction is completed you will
automatically receive an invoice by email with a personal reference number for the transaction and
summary of the total costs. You will also be given the option to print the details of your purchase to
keep for your personal record. |
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| To track the progress of your shipment through HK
Speedpost or UPS, BFE will send you an email with the tracking number and a web link to allow you to
track your purchase. |
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| Orders placed after 4:00pm Hong Kong time (GMT +8 hours) will be processed on the next business day. Over the weekend orders shall be processed on Monday, however, if a public holiday in Hong Kong falls on a Monday, we shall attend to your orders on the next business day.
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