| Bigfoot Entertainment guarantees your complete satisfaction. You may return a product with a copy of the receipt within 30 days to receive a free replacement, exchange or refund. |
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| To make the process easier, please follow these 5 steps: |
| 1. |
Inform us whether you'd like a replacement, exchange, or refund. |
| 2. |
Enclose a copy of your receipt and supply your personal details (name, phone number and email address) so that we can contact you. |
| 3. |
Enclose the reason for your return and mark the envelope "RETURN". |
| 4. |
Ship your item by UPS or insured mail to:
Bigfoot Entertainment Online Store
2/F Chuk On Building
23 Mercer Street, #203-04
Sheung Wan, Hong Kong
Tel no.+ 852 2545-7000
Fax no. +852 3017-7110 |
| 5. |
We will then either credit your card or issue a refund check. |
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Please be aware that all returns are subject to the following conditions: |
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Your return shipment must be shipped within 30 days of the date your order was shipped. |
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Merchandise must be factory sealed to receive a refund. |
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Opened items cannot be returned unless they are defective. |
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Defective products will be replaced with the same item only and cannot be refunded. |
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Please return all of the original packaging e.g. cases, booklets, liner notes, bonus discs, etc. |
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Bigfoot Entertainment cannot pay postage on returns. |
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Shipping charges are non refundable. |
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